Refund Policy

1. Introduction

This policy governs the refunds for the Gold Key subscription, copy trading signals, and any professional technical services offered directly on golddailyinsights.com.

By subscribing to the Gold Key or utilising my services and completing the secure checkout process via Stripe, you acknowledge that you have read, understood, and agreed to this Refund Policy, in conjunction with my Terms of Service.

2. The Gold Key and Digital Products

Because the Gold Key provides a downloadable software licence (for my MQL5 Expert Advisors) and electronic copy trading access:

Gold Key subscriptions completed via Stripe are generally considered final once the licence key has been successfully provisioned. Every new Gold Key includes a 7-day free trial, during which you can cancel before any charge is made.
Due to the nature of digital goods and immediate access to proprietary code or signals, refunds are not typically issued once the licence has been delivered, except where required by applicable consumer protection laws or if a technical failure is directly attributable to a verified platform error on my end.
Your 14-day cancellation right: Under the UK Consumer Contracts Regulations 2013, you normally have 14 days to cancel a contract for digital content without giving any reason. By starting your 7-day free trial and confirming your order through Stripe, you expressly request that I begin supplying your licence key to you immediately, and you acknowledge that once the key has been delivered, you lose this 14-day cancellation right over the content already supplied. This does not affect your separate right to stop future renewals at any time, as described below.

Cancelling your subscription:

During the 7-day free trial: cancel before the trial ends and you are not charged anything.
After your first payment: cancelling stops future renewals, but your licence key stays active and keeps working until the end of the period you already paid for. You are not charged again after cancelling.
IP lock: each licence key is bound to a single IP address once it is first used by an EA. You can release that IP and bind the key to a new one once every 60 minutes, from your account page.
Refund eligibility for any amount already paid follows the rest of this Refund Policy above; cancelling on its own does not create a right to a refund.

3. Technical Consulting and Custom Services

For any bespoke technical assistance or services provided:

Every project begins with a clear scope and feasibility assessment. I only take on projects that align with my technical expertise.
If an initial technical audit reveals a critical technical limitation preventing a successful outcome, I will notify you immediately and issue a full and immediate refund via Stripe.
Once custom technical execution or labour has officially begun with your approval, fees become non-refundable as the specialised time and expertise applied cannot be reversed.

4. Third-Party Costs and Subscriptions

This Refund Policy applies solely to fees charged directly by Gold Daily Insights. I am not responsible for, nor can I refund, payments made to third-party providers, such as broker deposits, VPS hosting providers, or external platform subscriptions.

5. How to Request a Refund

If you believe you qualify for a refund under specific circumstances, please submit your request directly by emailing info@golddailyinsights.com with your order details and transaction reference.

6. Processing Your Refund

Approved refunds are processed directly through Stripe to your original payment method.

Processing Times: While I initiate approved refunds immediately on my end, it may take 5 to 10 business days for the funds to reflect in your account, depending on your bank or credit card provider.
Missing Refunds: If you have not received your approved refund after the expected processing time, please check with your financial institution or contact me directly so we can verify the transaction status in Stripe.

Last updated: August 2026

Last updated 2026-10-10.